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Find answers, guides, and troubleshooting tips for your Epilogue products.
Getting Started
Set up your Operator device and start playing. Includes guides for what each device does, first-time setup, and platform-specific installation for Windows, macOS, Linux, Steam Deck, and Raspberry Pi.
View all 15 articles →
Playing Games
Learn how to play games, manage save files, use the Save Vault, enable cheats and achievements, and get the most out of Playback.
View all 14 articles →
Customization
Configure Playback to your preferences. Covers video and audio settings, visual filters, input configuration, gamepad setup, and performance tuning.
View all 16 articles →
Hardware
Learn about your Operator device. Covers device care, LED indicators, firmware updates, supported cartridges, regional compatibility, and flash cart support.
View all 11 articles →
Cartridges
Everything about game cartridges. Learn how to clean contacts, spot counterfeits, check batteries, transfer saves from flash carts, and add games to the database.
View all 9 articles →
Troubleshooting
Fix common issues with your Operator device or Playback software. Covers LED error codes, cartridge detection problems, save file errors, and how to submit support logs.
View all 18 articles →
Shopping Help
Full policies →Shipping FAQ
Common questions about shipping, delivery times, tracking, and international orders.
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Returns & Refunds FAQ
Common questions about returns, refunds, and exchanges for Epilogue products.
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Warranty FAQ
Common questions about Epilogue's limited hardware warranty coverage and claims.
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