### When will my order ship? In stock items ship within 1-2 business days. Out of stock items show an estimated restock date on the product page—your order ships when stock arrives. ### Can I change my delivery address? Contact us immediately. If your package hasn't shipped yet, we can update it. Tip: PayPal and similar checkout tools sometimes miss apartment numbers. Always double-check your complete address before ordering.

### How can I track my order? After your order ships, you'll receive an email with a tracking number and direct link to follow your package. Check your inbox (and spam folder) for the shipping confirmation. ### My package has shipped but I need to change the address Once a package is in transit, we can no longer modify the delivery address. Your options: 1. Contact the carrier directly – most carriers offer address change or package intercept services (fees may apply) 2. Redirect through carrier apps – UPS My Choice, FedEx Delivery Manager, and USPS Informed Delivery let you reroute packages 3. Wait for delivery attempt – if delivery fails, the carrier will usually hold the package for pickup or reattempt We're unable to recall or redirect packages once they've left our facility. Only you, as the recipient, are authorized to do so. ### My tracking hasn't updated in several days This is common for international shipments crossing borders. Usually resolves within a few days. If no updates for 20+ days, contact us so we can file a carrier claim. Claims must be filed within 45 days of the last tracking update—after this window, carriers no longer accept claims and we're unable to assist. ### My package is delayed. What should I do? 1. Check tracking using the link from your shipping email 2. Verify customs or the carrier hasn't tried to contact you 3. If significantly delayed past the estimate, contact support and we'll investigate

### Why hasn't my package arrived? Check these first: • Was the product in stock when you ordered? (Check product page banner) • What's the estimated delivery time for your shipping method? • Does tracking show delivery attempts or customs holds? Extreme weather, natural disasters, or global events may cause delays beyond our control. ### My tracking shows "Delivered" but I don't have my package Packages occasionally get misdelivered or left in unexpected spots. Here's what usually helps: 1. Check around your property – side doors, porches, behind bushes 2. Ask household members or neighbors – someone may have grabbed it 3. Wait 24-48 hours – packages are occasionally scanned as delivered early 4. Contact the carrier – they have GPS confirmation and can investigate misdeliveries For missing packages, the carrier is your best point of contact as they handle delivery claims directly. ### My package was damaged or I received the wrong item Contact our support team within 48 hours with clear photos of the damage. We'll arrange a replacement. ### Can you help with a lost package claim? Yes, under these conditions: • Claim filed 25-45 days after the last tracking update • Package not marked "Delivered" or "Returned to Sender" • For international: tracking doesn't show arrival in destination country If the carrier accepts the claim, we'll offer you a replacement or a full refund including shipping, whichever you prefer. --- For complete shipping terms and delivery time tables by region, see the full Shipping Policy.

Shipping FAQ | Epilogue

Q: Before you order

### Which countries do you ship to? We ship worldwide, with temporary exceptions for Chile, Argentina, and Russia due to import regulations or carrier issues. Orders outside our fulfillment network ship from Romania. ### Can I ship to a PO Box or military address? PO Boxes: Yes. 2-day shipping converts to USPS Priority Mail with similar times. APO/Military: We ship to military addresses, but delays may occur due to military mail requirements. ### How much does shipping cost? Shipping is calculated at checkout based on your location, shipping method, and order weight. We occasionally run promotions that reduce or eliminate shipping costs. ### Why is there tax on my order? European Union: VAT is automatically included at checkout via the One Stop Shop (OSS) system. No extra steps needed—the price you see is the price you pay. United States: Sales tax is applied where required by state law and itemized at checkout. If no tax is shown, it's not required for your state. ### Do I have to pay customs or import taxes? For orders outside the EU and USA, you may be responsible for customs duties, import taxes, and fees charged by your country. These are not included in our prices. Contact your local customs office for details. Important: If customs fees go unpaid and your order returns to us, shipping costs are non-refundable. If the item is destroyed by customs due to non-payment or lost during return, no refund can be issued. ### How do pre-orders work? Payment: Pre-orders are charged immediately when you place the order, not when the item ships. Address changes: You can update your shipping address anytime before shipment. If you change to a different country, additional shipping fees may apply.

Common questions about shipping, delivery times, tracking, and international orders.

Quick answers to common shipping questions. For complete terms and conditions, see the full Shipping Policy.

Before you order

Which countries do you ship to?

We ship worldwide, with temporary exceptions for Chile, Argentina, and Russia due to import regulations or carrier issues. Orders outside our fulfillment network ship from Romania.

Can I ship to a PO Box or military address?

PO Boxes: Yes. 2-day shipping converts to USPS Priority Mail with similar times.

APO/Military: We ship to military addresses, but delays may occur due to military mail requirements.

How much does shipping cost?

Shipping is calculated at checkout based on your location, shipping method, and order weight. We occasionally run promotions that reduce or eliminate shipping costs.

Why is there tax on my order?

European Union: VAT is automatically included at checkout via the One Stop Shop (OSS) system. No extra steps needed—the price you see is the price you pay.

United States: Sales tax is applied where required by state law and itemized at checkout. If no tax is shown, it’s not required for your state.

Do I have to pay customs or import taxes?

For orders outside the EU and USA, you may be responsible for customs duties, import taxes, and fees charged by your country. These are not included in our prices. Contact your local customs office for details.

Important: If customs fees go unpaid and your order returns to us, shipping costs are non-refundable. If the item is destroyed by customs due to non-payment or lost during return, no refund can be issued.

How do pre-orders work?

Payment: Pre-orders are charged immediately when you place the order, not when the item ships.

Address changes: You can update your shipping address anytime before shipment. If you change to a different country, additional shipping fees may apply.

After you order

When will my order ship?

In stock items ship within 1-2 business days. Out of stock items show an estimated restock date on the product page—your order ships when stock arrives.

Can I change my delivery address?

Tip: PayPal and similar checkout tools sometimes miss apartment numbers. Always double-check your complete address before ordering.

In transit

How can I track my order?

After your order ships, you’ll receive an email with a tracking number and direct link to follow your package. Check your inbox (and spam folder) for the shipping confirmation.

My package has shipped but I need to change the address

Once a package is in transit, we can no longer modify the delivery address. Your options:

Contact the carrier directly – most carriers offer address change or package intercept services (fees may apply)
Redirect through carrier apps – UPS My Choice, FedEx Delivery Manager, and USPS Informed Delivery let you reroute packages
Wait for delivery attempt – if delivery fails, the carrier will usually hold the package for pickup or reattempt

We’re unable to recall or redirect packages once they’ve left our facility. Only you, as the recipient, are authorized to do so.

My tracking hasn’t updated in several days

This is common for international shipments crossing borders. Usually resolves within a few days.

If no updates for 20+ days, contact us so we can file a carrier claim. Claims must be filed within 45 days of the last tracking update—after this window, carriers no longer accept claims and we’re unable to assist.

My package is delayed. What should I do?

Check tracking using the link from your shipping email
Verify customs or the carrier hasn’t tried to contact you
If significantly delayed past the estimate, contact support and we’ll investigate

Delivery issues

Why hasn’t my package arrived?

Check these first:

Was the product in stock when you ordered? (Check product page banner)
What’s the estimated delivery time for your shipping method?
Does tracking show delivery attempts or customs holds?

Extreme weather, natural disasters, or global events may cause delays beyond our control.

My tracking shows “Delivered” but I don’t have my package

Packages occasionally get misdelivered or left in unexpected spots. Here’s what usually helps:

Check around your property – side doors, porches, behind bushes
Ask household members or neighbors – someone may have grabbed it
Wait 24-48 hours – packages are occasionally scanned as delivered early
Contact the carrier – they have GPS confirmation and can investigate misdeliveries

For missing packages, the carrier is your best point of contact as they handle delivery claims directly.

My package was damaged or I received the wrong item

Contact our support team within 48 hours with clear photos of the damage. We’ll arrange a replacement.

Can you help with a lost package claim?

Yes, under these conditions:

Claim filed 25-45 days after the last tracking update
Package not marked “Delivered” or “Returned to Sender”
For international: tracking doesn’t show arrival in destination country

If the carrier accepts the claim, we’ll offer you a replacement or a full refund including shipping, whichever you prefer.

For complete shipping terms and delivery time tables by region, see the full Shipping Policy.

Devices

Highlights

Features

Shipping FAQ