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Firmware Update Failed

Recover from a failed firmware update (stuck purple LED).

2 min read

If your Operator’s LED is stuck on purple, a firmware update may have stalled or failed. Here’s how to recover.

Important warning

Do not disconnect the device if an update might still be in progress. Wait at least 5 minutes before taking any action — the update may still be running.

Step 1: Assess the situation

A purple LED normally indicates a firmware update in progress:

  • Expected: You initiated an update and the LED turned purple
  • Unexpected: The LED is purple but you didn’t start an update

If you didn’t initiate an update, the process may have started automatically and encountered an issue.

Step 2: Ensure a direct connection

USB hubs and adapters can interrupt the update process:

  1. Disconnect the Operator
  2. Connect it directly to your computer (no hub or adapter)
  3. Try the update again

Step 3: Restart Playback

  1. Disconnect the Operator from your computer
  2. Close Playback completely
  3. Relaunch Playback
  4. Reconnect the Operator
  5. Attempt the update again if prompted

Step 4: Try a different computer

If the update continues to fail:

  1. Download Playback on another computer
  2. Connect the Operator to that computer
  3. Attempt the update there

A fresh system can sometimes resolve the issue.

What to avoid

  • Don’t disconnect during an active update (purple LED actively changing)
  • Don’t force restart your computer during an update
  • Don’t use USB hubs or adapters during firmware updates

If recovery fails

If you’ve waited, tried different computers, and the device is still stuck:

  1. Document what happened
  2. Note your OS and computer model

If recovery isn’t possible, you can file a warranty claim below.

Think your device may be defective? File a warranty claim