LED Rapidly Flashing White

A rapidly flashing white LED indicates your Operator is powered on but having difficulty communicating with your computer. This is typically a USB connection issue.

Quick fixes

1. Try a different USB cable

This is often the cause. Test with:

• The included USB cable
• Another high-quality USB-C cable
• A cable you know works for data transfer

2. Try different USB ports

Some ports work better than others:

• Test multiple ports on your computer
• Try both USB-A and USB-C ports if available
• Avoid USB 3.0 hubs or adapters

3. Connect directly

Remove any devices between the Operator and your computer:

• Don’t use USB hubs
• Don’t use USB adapters
• Connect straight to your computer’s built-in ports

If the issue persists

The problem may be with your computer’s USB configuration:

Inspect the USB port

Look for debris, damage, or bent pins in the port.

Update USB drivers (Windows®)

1. Open Device Manager
2. Expand “Universal Serial Bus controllers”
3. Right-click each item and select “Update driver”
4. Restart your computer

Check for conflicts

Other software or devices may be interfering:

• Close unnecessary applications
• Disconnect other USB devices
• Check for conflicting USB management software

Test on another computer

If available, try your Operator on a different computer. This helps determine if the issue is:

• Computer-specific (works on other computers)
• Device-specific (same issue on all computers)

Get help

If rapid flashing continues after trying these steps, contact us with:

• Steps you’ve tried
• Your computer model and operating system
• Results of testing on other computers (if applicable)