Audio Issues

If you’re experiencing audio problems during gameplay, here’s how to resolve common issues.

No sound

Check your system audio

1. Verify your computer’s volume isn’t muted
2. Check that the correct audio output device is selected in your OS
3. Test audio in other applications to confirm your speakers/headphones work

Check Playback audio settings

1. Go to Settings in Playback
2. Verify the audio output device is correctly selected
3. Try switching to a different audio device if available

Restart Playback

Close Playback completely and relaunch it. Audio devices are detected at startup, so a restart may resolve detection issues.

Audio crackling or popping

Crackling audio usually indicates a performance or buffer issue.

Try these fixes

1. Close other applications — Free up system resources
2. Check performance settings — Go to Settings and try adjusting frameskip options
3. Disable High Fidelity Mode — This uses more CPU resources
4. Try a different audio device — Some devices handle audio buffering better

If the issue persists

Contact us with:

• A video/audio recording showing the issue
• Your system specifications
• Which game you’re playing
• Your current settings

Audio delay or desync

If audio is out of sync with gameplay:

1. Check your system isn’t under heavy load
2. Try disabling any audio enhancements in your OS
3. Use wired headphones/speakers instead of Bluetooth (Bluetooth adds latency)

Wrong audio device

If audio is playing through the wrong speakers or headphones:

1. Go to Settings in Playback
2. Find the audio output setting
3. Select the correct device from the dropdown
4. Restart Playback if the change doesn’t take effect immediately