App Stuck Searching

If Playback is continuously searching and not detecting your Operator device, follow these troubleshooting steps.

Check the LED first

Look at your Operator device’s LED:

• LED is off — See LED Not Powering On
• LED is flashing white — See LED Flashing White
• LED is solid white — Continue with the steps below

Close background programs

Other applications can interfere with device communication:

1. Close all unnecessary programs
2. Restart Playback
3. Reconnect the Operator device

Disconnect other USB devices

USB devices like external drives, webcams, and some mouse/keyboard dongles can cause conflicts:

1. Disconnect all non-essential USB devices
2. Restart Playback
3. Try connecting the Operator again

Check for conflicting software

Some installed programs can interfere with USB communication even when not visibly running:

• Streaming software (OBS, Streamlabs)
• Game capture software
• Other device management tools

Try temporarily uninstalling suspected programs and restart your PC.

USB connection checks

Try different cables and ports

1. Test with the included USB cable
2. Try multiple USB ports on your computer
3. Connect directly — not through hubs or adapters

Verify your computer detects the device

Windows®: Check Device Manager for the Operator device

macOS®: Check System Information > USB

Linux: Run lsusb in terminal to list USB devices. Also ensure udev rules are configured (see Linux Setup).

Test on another computer

If available, try your Operator on a different computer to determine if the issue is with your specific setup.

Get help

If the problem persists, contact us with:

• Your operating system and version
• Computer model
• Steps you’ve already tried