Firmware Updates

Firmware updates improve your Operator device with new features, better compatibility, and bug fixes. Updates are delivered automatically through the Playback app.

How updates work

When a firmware update is available:

1. Playback will notify you that an update is ready
2. Click to begin the update
3. The LED will turn purple during the update
4. Wait for the update to complete
5. The LED returns to white when finished

During the update

Important: Do not disconnect the device while the LED is purple.

• The update typically takes less than a minute
• Keep the device connected directly to your computer
• Avoid using USB hubs during updates for the most reliable connection

If an update fails

If the LED stays purple for more than 5 minutes:

1. Wait at least 5 minutes before taking action (the update may still be in progress)
2. Disconnect and restart the Playback app
3. Reconnect the device and try the update again
4. If the issue persists, try a different USB port or computer

See LED Stuck on Purple for detailed recovery steps.

Best practices

• Keep Playback updated to ensure you receive firmware updates
• Use the included USB cable for the most reliable connection
• Connect directly to your computer rather than through USB hubs
• Don’t interrupt updates once they’ve started

Checking your firmware version

You can view your current firmware version in Playback’s settings or device information screen.